Frequently Asked Questions

1. What types of tours does WowChina offer?

WowChina offers a variety of private tours tailored to different interests and preferences. We specialize in cultural, historical, and natural tours across China. Our services include guided tours to famous destinations like Beijing, Xi'an, Guilin, Zhangjiajie, and many more. You can choose from multi-day tours, day trips, and customized itineraries designed to fit your specific needs.

2. How do I book a tour?

Booking a tour with WowChina is simple. Booking a tour through WowChina is very simple. You can contact us via email or WhatsApp. Contact information is as follows:

• mail：info@wowchinago.com
• Whatsapp:+86 15030610104

3. Do I need to pay a deposit when booking a tour?

Yes, a deposit is required at the time of booking to secure your reservation. The deposit amount depends on the type of tour and the duration. Once we receive your deposit, we will confirm your booking and finalize the details. The remaining balance is due before the tour begins.

4. Can I customize my tour itinerary?

Absolutely! One of the main features of our service is that we offer fully customizable tours. If you have specific destinations or activities in mind, we can tailor the tour to suit your interests and preferences. Simply reach out to us with your requirements, and our team will work with you to create a personalized travel experience.

5. What is included in the price of the tour?

The price of the tour typically includes transportation, accommodations, entrance fees to major attractions, meals (if stated in the tour description), and an experienced local guide. However, the price may not include optional activities, personal expenses, or gratuities. Be sure to check the tour details for a complete list of inclusions.

6. Is transportation provided during the tour?

Yes, transportation is provided for all tours. We offer private vehicles for the duration of the tour, ensuring comfort and convenience. This includes transfers between your hotel and the destinations, as well as transportation to and from airports or train stations, depending on your itinerary.

7. Are meals included in the tour packages?

Meals are included in some of our tour packages, especially for longer tours. Typically, breakfast is included, and some lunch or dinner options may also be provided depending on the tour. If meals are not included, we will recommend local restaurants where you can enjoy authentic Chinese cuisine. Special dietary requirements can be accommodated upon request.

8. What should I pack for my tour?

The packing list will depend on the destinations and activities included in your tour. However, we recommend packing comfortable clothing, walking shoes, a hat or sunglasses for sun protection, and a camera to capture the memories. If you're traveling during the winter months, be sure to bring warm layers. Our team will also provide specific packing recommendations based on your itinerary.

9. Do I need a visa to travel to China?

Yes, most foreign nationals will need a visa to visit China. We recommend that you check with the Chinese consulate or embassy in your country to confirm the visa requirements based on your nationality.You can also visit the China's Visa-Free Policy page on the WowChina website to view the relevant country policies.

10. What happens if I need to cancel my tour?

If you need to cancel your tour, please notify us as soon as possible. Our cancellation policy varies based on the tour and timing, so be sure to review the specific terms for your booking. 

Party B Cancellation or Force Majeure：

If Party B cancels or force majeure applies: Full refund (including deposit), or free rebooking to an equivalent alternative — your choice.

Party A Cancellation：

If cancelled for personal reasons: Deposit is non-refundable. If cancelled due to force majeure (war, flight cancellation, etc.): Deposit is refundable with supporting documentation, minus bank handling fees.

If the refundeligible hotel option is selected: refunds caused by the guest’s personalreason cancellation shall be processed in accordance with the hotel’s official refund policy. A cancellation application generally needs to be submitted 3 days in advance. No refund will be granted after checkin.

The refund schedule below applies to Payment Option A (30% deposit).

Party B will make every reasonable effort to recover refundable costs on Party A's behalf. However, non-recoverable charges already incurred by third-party suppliers shall be borne by Party A.

• 20-30 days before: 
  Refund of 65% of total fee
• 10-20 days before:
  Refund of 60% of total fee
• 0-10 days before:
  Refund of 50% of total fee
• After trip completion:
  No refund

Rescheduling

In case of rescheduling, costs arising from non-changeable items (e.g., discounted flight tickets) shall be borne by Party A. Party B will assist with the rebooking process free of charge.

Other important notes

WowChina reserves the right to cancel or postpone any trip, including a guaranteed departure, due to reasons outside its control (i.e. travel restrictions, natural disasters, or political instability). If such cases occur within 30 days of departure, WowChina will refund clients fully less any expenses incurred to date that are non-refundable. WowChina reserves the right to cancel any group departure if minimum traveler numbers are not met. 

Need Assistance?

If you have further questions or need more information about our tours, please feel free to contact us directly. Our customer support team is available to assist you in planning your perfect trip to China.